Shipping Policy

Shipping Policy

Shipping Area:
We primarily ship to the United States, Canada, and Mexico. For addresses outside these regions, please contact us before ordering to discuss international shipping options.

Processing Time:
All paid orders are processed within one business day. During peak seasons, processing may take up to 2 days or more.

Delivery Time:

  • Large Packages (e.g., seat covers, floor mats):

    • Contiguous U.S.: 20–25 days

    • Hawaii, Alaska, U.S. Protectorates, Canada, and Mexico: 30–40 days

    • Expedited Service: Available for an additional $50–$100, reducing delivery time by 15–25 days.

  • Small Packages (e.g., armrest covers):Delivered in about 10 days with free shipping.

Shipping Method:
Products are shipped via UPS or FedEx. In some cases, USPS or other carriers (e.g., for Hawaii addresses) may be used.

Address Changes:
To change your address, contact customer service at support@cosgood.com before your order is picked up. Once the order has been dispatched, address changes are not possible and any resulting losses are the customer’s responsibility.

Package Receipt:
If tracking shows the package has been delivered but you haven’t received it, or if it arrives damaged, please email us at support@cosgood.com within 48 hours. We recommend recording an unboxing video and checking the contents against the packing list.

Delay & Rejection Disclaimer:
We are not responsible for delays or delivery failures caused by:

  • Remote area deliveries (delays of 1–10 days).

  • Incorrect or incomplete recipient information (e.g., wrong address, refusal to accept delivery).

  • Force majeure events (weather, transportation issues, government actions, etc.).

  • Restrictions on shipping items (e.g., air contraband, fragile items prohibited by aviation regulations).

  • Deliveries on weekends or holidays, or inaccessible locations (e.g., schools, workplaces).

Order & Logistics Tracking:

  • Large Parcels (over 5kg): The standard shipping method is ocean freight. A tracking number is provided within a few days after order placement. It takes about 15 days for tracking updates during sea transit, followed by a 3–5 day final delivery via UPS/FedEx.

  • Expedited Shipping: Available via air for an additional cost.

  • Small Parcels: All are shipped by air with free tracking available on the carrier’s website.

Order Cancellation:
Orders can be cancelled before production begins. To cancel, please contact support@cosgood.com promptly. Once an order is in production or has shipped, cancellation is not possible. In such cases, you may request a refund after receiving the item.

For any further questions, please contact our customer service at support@cosgood.com.